Deliveries and Returns

How long will my order take?

Due to a very high number of orders at present, delivery is 2-5 working days. We try our best to get your order to you within 2 working days. We ask that you please also make reasonable allowance for orders placed over weekends and during public holidays

Where is my order?

If you have not received your order within 5 working days, we recommend that you check with your local Post Office sorting office before contacting customer service.

To locate your local Post Office delivery office please go to: www.sapo.co.za

If the Post Office cannot locate your order please e-mail our customer care team at jean@xen-tan.co.za, stating your full name, order date and if possible your order reference number or call the customer care team on 021 9144554

What if there is an incorrect or missing item on my order?

If there is an item missing from your order, please contact us via info@xen-tan.co.za or alternatively call our customer care team on 021 9144554.

If you have received an incorrect item then please return it to us and we will send the correct item immediately.

Please return the item with a copy of your order confirmation, covering letter and receipt of postage (which we will reimburse) to:

Warehouse address

The Vision Group strongly advises that all returns are sent via a method of recorded delivery in order to ensure safe receipt. We cannot be held responsible for any undelivered items.

I want to return an item

You have the right to cancel your order at any time up to 14 days after the delivery date, if it is new, unused, unopened and in a re-saleable condition.

If the products have already been posted to you, you must return the products to us at the time of cancellation and we will credit your credit or debit card with the price of the products within 30 days beginning with the day on which notice of cancellation was given. You should return products with a cover note which includes your full name, e-mail address, and an order reference number (without this we will not be able to process the refund) to:

16 Silver Street

Brackenfell Industria

7560

Please note that we endeavour to replace any faulty items without delay.

Have you received my return?

Please allow us up to 14 working days to process your return and refund your credit/debit card. Please make sure you send all returns via recorded/special delivery. Please note that all items are your responsibility until we receive them back. To check whether we received the item(s), please contact the carrier with the reference number they provided to you.